When bringing strangers into your home to clean, it’s important for you to know that the cleaners coming in have a positive reputation for reliability and consistency. This will create trust and confidence between you and the company. That is why quality assurance programs are put in place; to keep track of workers and ensure you that only the best of the best are entering your home.

Quality Assurance Programs

Some places, such as Imperial Cleaning, have customized quality assurance programs set in place to keep track of workers. These include reporting tools that will allow for effective client support, enhanced communication and an improvement in overall service delivery. 

Quality assurance will ensure that you can get in contact with us by providing multiple forms of communication. Whether it be a phone number, phone application, email, or another way, we want to make sure you are only getting the best work done. Companies like Imperial Cleaning monitor their channels of communication 365 days a year, 24 hours a day, to guarantee they don’t miss anything important. 

Quality Assurance Reporting

Reports are created to have confidence that quality requirements are being met. These reports are a crucial part of the quality assurance programs. They provide user friendly data, detailing a clear overview of your program. These help us to make informed decisions on whether you need to change or if you’re staying on track.

Keeping our workers performing at a rate that is tangible and goal oriented is one of the best ways to ensure our company is performing to the highest standards. This keeps our employees responsible for their actions, protecting homeowners from any accidents.

Making sure the detailed steps of planning, fulfilling, and monitoring activities are up to par with what you expect to receive is crucial to our business.